Conditions

General Conditions of Sale

Scope

These terms and conditions apply to all purchases from PumpLove made by private customers.

Private customers in this sense are people with residence and delivery address in the Federal Republic of Germany, provided that the goods they order cannot be attributed to their commercial or independent professional activity.

Business customers are asked to place orders on the order pages accessible via the business customer login.

Prices and shipping costs

The awarded prices are final prices incl. Value added tax. The amount shown at the time of the binding order applies. In addition, there are shipping costs, which depend on the shipping method and the size and weight of the goods(s) you ordered. You can find out more about the details at [Link to “Shipping costs”]. We will bear the regular return shipping costs that arise if you return the goods when you exercise your right of cancellation [link to “right of cancellation”]. If you exercise your right of withdrawal, we will also refund you the shipping costs.

Payment

Payment is made upon delivery using

- Apple Pay
- Credit Card
- Direct Debit
- PayPal
- Klarna

Delayed payment

If you default on payment, PumpLove is entitled to charge interest on arrears amounting to 5 percentage points above the base interest rate p announced by the Deutsche Bundesbank for the time of the order.a to promote. If it can be proven that PumpLove has incurred higher damages due to the delay, PumpLove is entitled to claim this.

Right of retention

The customer is only authorized to exercise a right of retention to the extent that his counterclaim is based on the same contractual relationship.

Delivery

(1) Delivery will be made to the delivery address specified by the customer, within

           - Germany

            - Switzerland
(2) If force majeure (natural disasters, war, civil war, terrorist attack) makes delivery or any other service permanently impossible, PumpLove

excluded. Amounts already paid will be refunded immediately by PumpLove.

(3) PumpLove can also refuse the service if this requires an effort that, taking into account the content of the purchase contract and the requirements of good faith, is grossly disproportionate to the customer's interest in fulfilling the purchase contract stands. Amounts already paid will be refunded immediately by PumpLove.

(4) Bulky goods (parcels with a volume larger than 1 square meter) are usually delivered by a freight forwarder. PumpLove expressly points out that these goods are not carried into the house.

Cheap shipping method for returns

(1) When returning the goods and accessories, please use the original packaging if possible, even if it is damaged due to an opening for functional testing.

(2) To return the item, please use the fully stamped and addressed return label enclosed with the delivery of the goods. This is the easiest and most cost-effective shipping option. You have no obligation to use this return process. However, if you choose an unnecessarily expensive shipping method, you may be required to pay us the increased costs compared to a cheaper shipping method.

Retention of title

Until all claims against the customer arising from the purchase contract have been settled in full, the delivered goods remain the property of PumpLove. As long as this retention of title exists, the customer may neither resell the goods nor dispose of the goods; In particular, the customer may not contractually grant third parties use of the goods.

Warranty Rights

(1) If a product is already defective upon delivery (warranty case), PumpLove will, at the customer's discretion, replace it with a defect-free one at PumpLove's expense or have it professionally repaired (subsequent performance). The customer is advised that there is no warranty claim if the product had the agreed quality when the risk was transferred. There is no warranty claim in particular in the following cases:

1. a) in the event of damage caused to the customer by misuse or improper use,
2. b) in the event of damage caused by the customer's products being exposed to harmful external influences (in particular extreme temperatures, humidity, extraordinary physical or electrical stress, voltage fluctuations, lightning strikes, static electricity, fire).

(2) Furthermore, PumpLove does not provide any warranty for an error caused by improper repair by a service partner not authorized by the manufacturer.

(3) If the type of supplementary performance desired by the customer (replacement delivery or repair) requires an effort that, taking into account the product price, taking into account the content of the contract and the requirements of good faith, is grossly disproportionate to the customer's interest in performance - taking into account in particular the value of the purchased item in a defect-free condition, the significance of the defect and the question of whether the other type of supplementary performance can be resorted to without significant disadvantages for the customer - the customer's claim is limited to the other Type of supplementary performance. PumpLove's right to refuse this other type of supplementary performance under the aforementioned condition remains unaffected.

(4) In the event of repair as well as in the case of replacement delivery, the customer is obliged to send the product to the return address provided by PumpLove at PumpLove's expense, stating the order number. Before sending it in, the customer must remove any objects he has inserted from the product. PumpLove is not obliged to inspect the product for the inclusion of such items. PumpLove is not liable for the loss of such items unless it was readily apparent to PumpLove when the product was taken back that such an item had been inserted into the product (in which case PumpLove will inform the customer and hold the item for the customer ready for collection; the customer bears the costs incurred). Before sending in a product for repair or replacement, the customer must also make separate backup copies of the product's system software, applications and all data on a separate storage medium and deactivate all passwords. Liability for data loss is not taken. Likewise, after the repaired product or replacement product has been returned to the customer, it is the customer's responsibility to install the software and data and to reactivate the passwords.

(5) If the customer sends the goods in to receive a replacement product, the return of the defective product is based on the following stipulations: If the customer was able to use the goods in a defect-free condition between delivery and return, the customer has to reimburse the value of the benefits derived from him. The customer must pay compensation for any loss or further deterioration of the goods that is not due to the defect, as well as for the impossibility of returning the goods in the period between delivery of the goods and return of the goods, which is not due to the defect. The customer does not have to pay any compensation for the deterioration of the goods caused by the intended use of the goods. The obligation to pay compensation does not apply to the return of a defective product in the event of a warranty claim,

1. a) if the defect giving rise to withdrawal only became apparent during processing or redesign,
2. b) if PumpLove is responsible for the deterioration or loss or the damage would also have occurred at PumpLove,
3. c) if the deterioration or loss occurred on the part of the customer, even though the customer had observed the care that he usually applies in his own affairs.

(6) The customer's liability for damages in the event of a breach of the return obligation for which the customer is responsible is based on the statutory provisions.

(7) The customer can, at his discretion, withdraw from the contract or reduce the purchase price if the repair or replacement delivery does not result in the product being in a condition that complies with the contract within a reasonable period of time.

(8) In addition, there may also be claims against the manufacturer within the scope of a guarantee granted by the manufacturer, which are based on the corresponding guarantee conditions.

(9) PumpLove's statutory warranty ends two years from delivery of the goods. The deadline starts once goods are received.

Liability

(1) In the event of slight negligence, PumpLove is only liable for the breach of essential contractual obligations and is limited to foreseeable damage. This restriction does not apply to injury to life, body or health. PumpLove is not liable for any other damage caused by slight negligence due to a defect in the purchased item.

(2) Regardless of PumpLove's fault, PumpLove's liability remains unaffected in the event of fraudulent concealment of the defect or the assumption of a guarantee. The manufacturer's guarantee is a guarantee from the manufacturer and does not constitute an acceptance of a guarantee by PumpLove.

(3) PumpLove is also responsible for the impossibility of delivery that occurs accidentally during its delay, unless the damage would have occurred even if delivery had been made on time.

(4) The personal liability of PumpLove's legal representatives, vicarious agents and employees for damage caused by them through slight negligence is excluded.